Our Client Promise
- We will communicate clearly and in plain English
- We will be clear and transparent on costs
- We will listen – so we understand your goals
- We will provide solutions to help you meet your goals
- We will stick to agreed timescales
- We will regularly update you on progress
- We will welcome your feedback
We welcome feedback about all aspects of our service.
We make a promise to our clients around the level of service they should expect from Napthens, with each of our departments committed to specific service delivery criteria.
We regularly ask our clients for feedback around how we have performed against our promise – both informally and through questionnaires – as we look to continually improve our service.