Our Client Promise

  • We will communicate clearly and in plain English
  • We will be clear and transparent on costs
  • We will listen – so we understand your goals
  • We will provide solutions to help you meet your goals
  • We will stick to agreed timescales
  • We will regularly update you on progress
  • We will welcome your feedback

Client feedback

We welcome feedback about all aspects of our service.  

Each of our departments are committed to specific service delivery criteria to ensure we strive to meet our Client Promise for all clients – whether individuals or businesses.

We regularly ask our clients for feedback around how we have performed against our promise – both informally and through questionnaires – as we look to continually improve our service.

The latest client feedback results from all respondents shows:

95% of clients rate Napthens ‘excellent’ or ‘very good’