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Our vision & values

Client Focused

We are unrelenting in our focus on client relationships and providing a quality service by;

  • Understanding our clients needs and providing the right solution
  • Earning our clients trust by delivering on our promises
  • Being approachable, practical and keeping things simple
  • Giving fair pricing, clarity on costs and real value for money

People Orientated

We respect and depend on each other for success and by working as a team by;

  • Asking, listening, encouraging and involving others
  • Investing in our people
  • Being true advocates for each other
  • Building trust by being open, honest and loyal
  • Enjoying ourselves

Performance Driven

We have a real desire to succeed and deliver for our staff and clients by;

  • Aiming high and having a 'can do' attitude
  • Being brave enough to dare to fail, but good enough not to
  • Developing a positive image for the firm both internally and externally

Getting the basics right

We pride ourselves on doing fundamentals right, for our clients and our staff by;

  • Planning for success and delivering on it
  • Encouraging organisation and initiative to deliver goals
  • Setting exceptional standards and exceeding them
  • Communicating effectively and clearly
  • Doing the right things
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Testimonials

"Napthens commercial department has assisted with all aspects of our business and I would have no hesitation in recommending them." Robert Kearsley, Partingtons Holiday Centres Ltd


"The expertise and professionalism was impressive. Uncomplicated advice was given and there was a quick response to any questions." Audrey Foster


"I can honestly say that I have never come across more professional, caring, patient, understanding and most importantly competent solicitors." Bob Grugel


"It has been a very easy process and allowed me to get back to running my business without a worry." Donna Twose, Transcription Global Ltd


"Napthens has been an asset to our members. Helpful, proactive, commercially-focused and with a genuine understanding of our sector." Charlie Gorham, Society of Independent Brewers (SIBA)


"I have been really well looked after by Napthens and have felt you have been with me every step of the way." Marie Ferguson


"A professional company to deal with but still having a family feel is very rare." Robert Kearsley, Partingtons Holiday Centres Ltd


"Geoffrey Tomlinson is highly knowledgeable and applauded for explaining matters in plain terms. He is especially valued for his work for farmers." Chambers and Partners 2010


"Napthens understands Charities - expert yet practical advice, delivered in a way that makes sense." Ian Higginbotham, Free Methodist Church in the UK


"At all times I felt like a valued client, not just part of a heavy workload" Derek Cookson