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CQS: What does it mean and how will it benefit my clients?

Napthens - June 9th 2015

What does CQS stand for?
We are proud to be a member of the Law Society’s Conveyancing Quality Scheme.  Not all law firms who carry out conveyancing work are part of this scheme.

Why shout about it?
The scheme is a mark of excellence for the home buying process.  The scheme has operated since April 2011 and provides a recognized quality standard for residential conveyancing practices.

We underwent rigorous assessment by the Law Society in order to secure CQS status, which marks the firm out as meeting high standards in the residential conveyancing process.  We have been a CQS member for over 2 years.

Does the scheme affect the way you operate and interact with clients?
We appreciate that buying a home is one of the largest purchases anyone will make in their lifetime, so it is essential that it is done to the highest standard.  With a variety of different conveyancing service providers in the market, it can be difficult for home buyers to identify those which can ensure a safe and efficient level of service.

In clear terms, clients who use us when buying or selling their property will receive a reliable, efficient service as recognised by the CQS standard.

The scheme requires law firms to undergo a strict assessment, compulsory training, self reporting, random audits and annual reviews in order to maintain CQS status. It is open only to members of the Law Society who meet the scheme’s demanding standards and has the support of the Council of Mortgage Lenders, the Building Societies Association, Legal Ombudsman and the Association of British Insurers.

Membership of the scheme provides our clients with further reassurance that we take client service levels seriously and that we are specialists in what we do.

As part of the CQS, we can only accept conveyancing instructions where we can meet our commitment to the provision of an expert and professional service to our clients.

Mortgage lenders
It is important to note that many of the major mortgage lenders will not allow law firms to act on their behalf unless the firm is CQS accredited.

Client care and communication
Clients will regularly be informed of progress during their transaction, their questions will be answered promptly and they will quickly be notified of any problems which may arise.

Excellent communication with all parties to a transaction has always been our main focus, however the CQS stamp of approval reassures our clients and referrers that we are a law firm which takes service quality seriously.

In accordance with the scheme, we provide clients with clear written communication, including quotes and our welcome pack.  We provide fixed conveyancing fees and details of our complaints procedure in the rare instance that something should go wrong.  We are committed to continuously developing our service and clients are encouraged to provide feedback both during and after to their transaction.

The CQS accreditation means that our clients and those working closely with us have the reassurance, confidence and peace of mind that they are dealing with a team of specialist lawyers who are able to provide assistance and guidance through a potentially stressful time.