Our customer service commitments

As a member of the Conveyancing Association (CA), we are proud to support and uphold its Pledges.

These Pledges are designed to make the process of buying a house smoother and more efficient for our clients and also partners elsewhere in the transaction.

Upholding the Conveyancing Association Pledges

The Pledges were launched in December 2012. They are the conveyancing industry’s first ever set of customer service commitments and go above and beyond existing regulations and accreditation schemes.

In accordance with the Pledges, we ensure that we provide our customers with the transparent, efficient and professional service that home-buyers should expect when making one of the biggest decisions of their lives.

The Conveyancing Association Pledges

Quality of service

Members will provide a first rate conveyancing service to all clients, regardless of the value of the instructions.

Client satisfaction

Members will ensure that its clients are satisfied with their service by requesting and acting on client feedback.

Efficient processes

Members will work to cut out delays in the conveyancing process and take steps to ensure that transactions run as smoothly as possible.

Title and registration

Members will ensure that property is acquired with a good and marketable title and promptly registered at the Land Registry.

Combating fraud

Members will take pro-active steps to protect mortgage funds and combat mortgage and property fraud Mutual support and trusted community.

Members will work towards a trusted community of conveyancers through mutual support and information sharing between members.

Why choose Napthens?

When you are buying or selling a property, the right conveyancer can make all the difference. Our property specialists lend you the support and plain-English advice you’d expect from a quality law firm, plus a level of due diligence that keeps your interests front and centre.

  • 24/7 online access
  • Experienced and diligent
  • Dedicated case conveyancer
  • Conveyancing Association member