Many thanks to the debt collection team; we have been very satisfied with their performance and the results they have achieved. Napthens responses to any queries are always well thought out, accurate and are dealt with by the helpful and experienced staff…Susan Berry, Director, C & W Berry Ltd
It’s a fact of business life – the longer a debt is left, the less likely it is to be paid and recovered in full. Just a handful of bad debts can affect cash flow and create serious problems for your business. But pursuing debtors is time consuming – time better spent running your business.
Napthens Debt Recovery recognise the importance of pursuing business debts quickly and efficiently.
We offer a “no recovery, no fee” collection service – the benefits of which are obvious. If we do not collect your debts then you will have nothing to pay. If paid, we provide our service on a fixed fee basis, for total clarity on costs.
Our team of debt recovery specialists manage the process for you. Using market leading technology, chasing undisputed invoice debts through our streamlined, automated system reduces administration and enables us to offer a minimum cost/maximum recovery service.
Beyond our debt recovery service, should there be a dispute or any legal advice required, you will have access to Napthens’ team of specialist litigation lawyers.
The benefits of Napthens’ debt recovery service include:
- No recovery, no fee
- Highly experienced debt recovery specialists
- A commercial approach, realistic advice
- Access 24/7 – instruct and check progress online
- Debts pursued swiftly and effectively
- Clear costs
- An all-round service
- October 2017 update: Pre-Action Protocol for Debt Claims
- Businesses reminded to claim compensation for late payments
- Unpaid debt warning
- Excuses, excuses…
- ‘Chasing payments’ success rate can be improved with solicitor’s letter
- New head for Napthens’ Debt Recovery service
- Expert offers top debt recovery tips for businesses
- Bankruptcy becoming ‘too easy’ as businesses warned over debtors
- Michelle to advise on debt recovery
- Late payments excuse warning
- Christmas cash flow warning for businesses
- Warning over changes to bankruptcy limit
- New online service as late payments continue to put businesses at risk
- Napthens welcomes Lucy to the team
- Chasing invoices post-Christmas
- Can’t pay, won’t pay – top ten excuses for late payment revealed
- Businesses turning to ‘winding up’ to recover debts
- Late payment tips
- Payment holiday warning
- ‘Know your customer’ to avoid business losses
I had a debt which I pursued through the small claims court. I obtained a judgement, but my debtor has still not made a payment. Is there anything I can do?
You have many options to enforce your debt. The exact option you take will depend upon the debtor’s circumstances and available assets. For example, if they are in full time employment, you could ask the court for an order to deduct a sum of money from their earnings. Equally, if they own a property, you may be able to obtain a charging order against their house.
I own a small business. Recently, one of my biggest customers has hit a rough patch and is refusing to make payment. What can I do?
Firstly, try and keep a good relationship with your customer. See if you can settle the matter amicably in order to maintain the business relationship. Should that fail, the first step would be to issue a 'Letter Before Action' advising them that in lieu of payment, the matter will be taken to court. Their response would then dictate how the matter is taken forward, and if further action was needed, there are various options available for pursuing the debt.
I was the director of a small business and agreed to be the guarantor of a loan. The company has since gone under and the bank is demanding that I repay the loan. I am worried that I might lose my home. What can I do?
The first step is to fully review the guarantee, as a matter of urgency. Depending on your liability (and your ability to pay) try contacting the lender to arrange a payment plan. If you are fully liable, and are unable to make an offer which the bank will agree to, then it may be appropriate to speak to an insolvency specialist to discuss the various options available to you.