Operations Director Business Support

Gillian Carlisle-Collett

Role: Operations Director
Dept: Business Support
Location: Preston
Direct Dial: 07557790199

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Gillian is our Operations Director.  Working alongside and supporting the firm’s partners and  management team, in her role she manages the firm’s core operational functions.  Results orientated, Gillian is focused on improving the customer experience and increasing employee engagement to ultimately enhance profitability.  Her expertise includes strategy development and implementation, operational delivery, change management and organisational restructuring.


As a dual qualified lawyer and business improvement specialist, Gillian has extensive experience in legal operations.


Gillian has over 20 years’ experience of working in the legal sector.  She is a qualified lawyer with a proven track record of future-proofing profitability through delivery of operational change and enhancement within an everchanging legal services market.

Memberships and Awards

Gillian is a PRINCE2 practitioner and qualified Lean Six Sigma Green Belt (ICGB)

More about Gillian Carlisle-Collett

How do you like to relax out of work?

I like to run and am a member of a local running club, where I am also a run leader.  My favourite distance is 10k (I don’t understand people who take part in Ultras - madness in my view!)

If you had an alternative career – what would be your fantasy job?

I always wanted to be Kate Adie, reporting from war zones around the world, when I was younger. I think it was about highlighting the desperate plight of others caught in horrific circumstances.

What aspect of your job do you find most rewarding?

Seeing people develop and progress and realise their ambitions - and knowing in some small way I have helped them on their path.

Describe yourself in 3 words:

(Graciously) disruptive. Inclusive. Motivated.