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Employment masterclass: Handling employee complaints – strategies for HR success

September 11, 2025 @ 8:30 am - 10:30 am

Employment masterclass: Handling employee complaints – strategies for HR success

Effectively managing employee complaints is one of the most challenging, and critical, aspects of HR. When handled well, it can reduce legal and reputational risk, free up management time, and contribute to a more resilient and positive workplace culture.

 

Join Napthens & AfterAthena in Liverpool for a focused event designed for HR professionals and owner-managers. This session will support you to address a wide range of employee complaints with confidence, fairness, and legal awareness.

 

Topics we’ll cover include:

  • Responding to complaints with consistency and professionalism
  • What to say (and what not to say!)
  • Ensuring fair, compliant, and well-documented processes
  • Managing complex issues such as whistleblowing and interpersonal conflict
  • Turning complaints into opportunities to strengthen workplace culture

 

Location: 360 Sky Bar Liverpool, 18th Floor of INNSiDE by Meliá, Old Hall St, Liverpool L3 9LQ

Date: Thursday 11th September

Time: 8.30am – 10.30am

Cost: Free

 

Please register here to reserve your place

Details

Organiser

  • AfterAthena – Part of the Napthens Group
  • Phone 0333 188 6564
  • Email enquiries@afterathena.co.uk
  • View Organiser Website

Venue

  • Gino D’Acampo Sky Bar 360, Old Hall Street, Liverpool, L3 9LQ