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“Pledge” to strive for excellence in house buying process

As we continue our efforts to improve the customer experience in the house buying process Napthens’ Residential Property team has now signed up to the “Pledges” recently launched by the Conveyancing Association (CA), of which Napthens is a member.

The CA represents 53 of the leading conveyancing law firms and licensed conveyancers in the country, all of whom are dedicated to providing high levels of customer service from specialist property lawyers, supported by up to date technology.

Members felt that these principles needed to be developed and defined further and have now pledged to commit to:

1. Quality of service
“Members will provide a first rate conveyancing service to all clients, regardless of the value of the instructions”

2. Client satisfaction
“Members will ensure that its clients are satisfied with their service by requesting and acting on client feedback”

3. Efficient processes
“Members will work to cut out delays in the conveyancing process and take steps to ensure that transactions run as smoothly as possible”

4. Title and registration
“Members will ensure that property is acquired with a good and marketable title and promptly registered at the Land Registry”

5. Combating fraud
“Members will take pro-active steps to protect mortgage funds and combat mortgage and property fraud”

6. Mutual support and trusted community
“Members will work towards a trusted community of conveyancers through mutual support and information sharing between members”

In simple terms this is all about focusing on the customer, providing excellent, specialist advice, being responsive and delivering the service in the way the buyer or the seller wants (and not in the way we want or think it should be done).

These pledges have been formulated from feedback from the house buying public. Napthens’ property lawyers are determined to implement them in full and lead the way in providing a quality conveyancing service in Lancashire and the North West.