Napthens | Client Feedback

Client Feedback

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HIPS

Welcome to our Client Satisfaction Questionnaire

Napthens is committed to providing a high quality legal service to all clients. By completing this questionnaire, you will help us assess our performance. Your feedback will enable us to continue to review our procedures with the aim of improving the service we provide.

Questions marked * are optional. This survey is completely confidential except for the contact details which you only need complete if you wish us to contact you.

1. About your contact with us:

a. Who was your Main Point of Contact?:
b. How did you initially make contact with the firm? (eg telephone, called in, website, etc):
c. What was your first impression of the firm?:
d. What was the main reason you decided to use Napthens?:
e. At the beginning of your case, did you receive a "Client Care Letter" from us for you to sign and return?:

2. In the areas listed below, how would you rate the person/persons who gave you advice?
a. Speed of response to your letters/calls?:
b. Keeping you up to date with progress?:
c. Providing easy to understand information?:
d. Approachability?:
e. Value for money?:

3. In the areas listed below, how would you rate the other staff in the firm with whom you had dealings, e.g. reception, secretarial staff, etc?
a. Politeness and understanding?:
b. Speed of connecting you with your contact?:
c. Accuracy?:
d. Ease of making appointments?:
e. Knowledge of your case?:

4. Equal Opportunities
a. Did we treat you fairly at all times?:
b. If you believe you were unfairly treated on the grounds of, for example Race, Sex, Religion, Disability, Age or any other reason, please tell us briefly what happened?:	*

5. About our services
a. Were you made aware of our range of services?:
b. If you would like further details on any of our services, please tick the appropriate boxes.: *	Commercial Property Litigation Mergers & Acquisitions Family Matters Rural Business Employment Wills & Trusts Personal Injury Residential Conveyancing Licensing Probate Others
c. Will you recommend our services to others?:
d. Do you use any other firms of Solicitors, and if so, for what services?:	*

6. General Comments
Do you have any further suggestions or comments?:	*

If you would like us to contact you regarding any of the points you have raised, please give your contact details below. This is of course optional, but we cannot contact you without them.
Your Name:	*
Your Address:	*
Your e-mail address:	*

Thank you for taking the time to give us this feedback. Please click the "Submit" button to complete the questionnaire.